At Boston Digital we surveyed 500 people to understand how consumers interact with healthcare online, their challenges, and their wants and needs for a better experience. The following guide provides information on how to improve patient satisfaction, increase access to care through digital strategies, and the various technologies critical to enabling the next generation of care models. We dive into virtual, hybrid, and in-person care and the ways you can stay up-to-date in the healthcare industry’s competitive landscape and provide the best possible patient experience.